The year 2024 opened for 4Days with the achievement of ISO 9001 quality certification.An important step in 4Days' strategy of progressive certification of its management systems, significant for a company just over two years old. Set in 2023, certification was achieved in the first week of 2024 in the specific area of design, development, delivery, consulting and training/support for the Truspace platform.

We talk about this achievement with Marco Lotti - CEO - and Alessandra Forti – project manager – who oversaw the activities of the examining board in its 4Days operational debut.

Alessandra Forti, ISO 9001...meaning?

AF "ISO 9001 is synonymous with certified quality, representing a fundamental step in ensuring a company's ability to offer continuity of performance to its customers.This standard helps us formally define and improve business processes to ensure effectiveness and efficiency of performance; specifically, in our case, in the design, development and delivery of the solution Truspace. It is the foundation of certification systems and represents our first step into the world of certification."

What are the prerequisites and benefits of certification for a company?

AF "There are several reasons why a company decides to become certified and just as many benefits, both internal and external. In general, In general, being ISO certified and following defined organizational processes allows the company not only to be more efficient but to produce savings.Even in a small but fast-moving company like 4Days, reference to ISO standards helps drive growth by stimulating and supporting continuous improvement."

What, specifically, did the certification process assess?

AF "The verification process documented that there is framework a formal framework of processes for managing the Truspace world in terms of quality Truspace from the process of product design and development to that of delivery and service to customers, up to the purely commercial and management processes. Also formalized are all the processes that revolve around the product, specifically the management and development of the human resources involved that feed into the project in its different phases."

What guarantee is derived for the client?

AF "An ISO 9001-certified partner guarantees a higher level of reliability and commercial benefits for the business. It represents tangible confirmation of a company's soundness and organization, certified by an authoritative and impartial body. It is, in other words, a genuine mark of quality that anticipates the excellence of the products and services offered..

Clearly, certification in and of itself is not enough; integrating it with the real modus operandi and developing it over time with the adoption and certification of other management systems formally describes the development process that an organization is undertaking."

Marco Lotti, in what perspective is this achievement?

ML “It is an achievement achieved very quickly that is part of a road map of substantial and certified development of 4Days, necessary outwardly and instrumental in adopting standard management models inwardly. In the specific case of ISO 9001, 4Days' vocation for mapping and reengineering organizational processes made the task a little easier for us (...although it's true that it's really the shoemaker who walks around with holes in his shoes...).

The step is functional for us to more easily govern the phase of dimensional growth we are experiencing by adopting solid models right away and, most importantly, it is a prerequisite for the adoption of specific management models for the design and development of cloud solutions and services such as ISO 27001 and the accreditation to the National Cybersecurity Agency that we are completing. When we talk about ISO management models we are also talking about their validity at the international level, a challenge in which we are increasingly involved."